Small business expert Kim T. Gordon

Marketing Words to Avoid
Eliminate these 8 words that can short-circuit sales

By Kim T. Gordon

Words are at the root of most every form of marketing. Married to images or on their own, words stimulate ideas, emotions and even our senses. Choose your words carefully and sales will follow. Make the wrong choices and customers will tune you out.

Right now, straight talk is in, and consumers prefer specifics to generalizations. Bombarded daily with thousands of marketing messages, prospects respond to those that ring true and offer specific benefits and features they desire. Throw in too much general hyperbole, or make the same old tired promises as many other advertisers, and your ads will be ignored.

Are you guilty of word crimes? Check this list of the most overused words degrading today's marketing. Use these generalizations and you'll have a lot of explaining to do.

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Kim T. Gordon's columns and articles are read by millions of small-business owners each month. She is a small-business expert and the author of four books, including Maximum Marketing, Minimum Dollars: The Top 50 Ways to Grow Your Small Business.

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